The Ace Promise- Quality,  Communication and Great Service

Hi, I’m Wendy Hewes. I want to tell you about all the ways that all of us at Ace Wood Flooring  are committed to making sure you’re happy, because we’re very proud of the level of service we’re able to provide our customers.

We Answer the Phone. (Even after you’ve paid.)

This is our motto. When you call, you’ll speak directly with us.

Why do we answer the phone when many contractors don’t? It’s because we respect your time. We know that you want answers on your time, and if you’ve made the decision to hire a company to provide a service for you, communication is the first step to feeling confident that you’re dealing with a professional who will be there for you before, during, and after the job. We are commited to our customers and believe that open communication means being able to reach us with any question, comment, or concern. You don’t just want a service- you want to feel comfortable.

It’s our way of saying “Thanks for considering us.”

It’s all in the details.

We are passionate about wood floors and our customers. If you’ve ever had a bad experience with a contractor, you know what a nightmare it can be. We believe you should have someone that can answer all your questions, no matter what they are. When you choose Ace, you’ll be reassured throughout the whole process that you’ve made the right decision.

Trust

You’ll always see Ace Wood Floor employees in uniform. We are, and expect all of our employees to be:

• Clean
• Punctual
• Professional

As a licensed contractor, we warranty our work for two years.

The bottom line- we depend on referrals for our work, and customer service is our number one goal.